Support desk

Reach the Viks Casino team that fits your question

Reach us by live chat, e-mail or phone, and our team is available around the clock to point you to the right desk.

Contact support £11 minimum deposit

Paid today

502,057 £

7,279 Playing now

Regulated by the UK Gambling Commission, license 76410-5735-R-588757

Average payout processed in 16 minutes, up to £21,000 per transaction

TLS 1.3 encryption and independent audits by eCOGRA and Gaming Laboratories International

Straight after login

Viks Casino support channels side by side

You will know which channel to use for your question and how long each one usually takes.

Instant chat help

Choose live chat for a quick question or a stuck deposit, and a person replies in about one minute at any hour.

Start chat

E-mail for the paper trail

Write to [email protected] for anything that needs a record, and a reply lands in around eight hours.

Write

Want to talk to someone?

Call +44 20 4027 3175 (GMT) when you want to talk it through, and someone picks up in roughly five minutes.

Call

Playing from the UK

When you are playing from the United Kingdom

This is how we run things for players in the United Kingdom, from the local line to the regulator we answer to.

Reaching us

Phone+44 20 4027 3175

Support time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

Regulator and licenceUK Gambling Commission, 76410-5735-R-588757

Getting help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Where can you find help for gambling problems?

Whenever play stops feeling like fun, GamCare, BeGambleAware and GAMSTOP step in with free, confidential help. These independent organisations work outside Viks Casino and are here for anyone in the United Kingdom.

GamCare. Offers free, confidential advice and counselling for anyone worried about their gambling.

BeGambleAware. Provides practical information, self-help tools and local support services across the UK.

GAMSTOP. Lets you self-exclude from online gambling sites registered in the United Kingdom.

Skip the wrong queue

Viks Casino sends you straight to the right inbox

It removes the worry of a message sitting in the wrong queue while your money or documents wait.

Account

General support and questions[email protected]

Document verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints and disputes[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Viks Casino behind the scenes

Not an anonymous site: a named, licensed operator

Read this the moment you want to know who stands behind your money and your account.

The company

Legal nameViks Casino Ltd

Company numberCompany No. 37444120 (United Kingdom)

Registered addressChurch Lane, Manchester

The licence

RegulatorUK Gambling Commission

Licence number76410-5735-R-588757

Written contact

Support e-mail[email protected]

What should you have ready before you write?

Keep these nearby so the first reply can solve the problem.

Your registered e-mail address
The last four digits of your card
Any deposit or withdrawal reference
Screenshots of the issue, if you have them
Your account username or ID

While you wait for help

See how long each channel takes

Viks Casino keeps its lines open around the clock, so the time on your clock is the time we answer.

Live chat

Live chat hoursAvailable around the clock

Live chat first replyAbout 1 minute

All hours shown inGMT

E-mail

E-mail address[email protected]

E-mail replyWithin 8 hours

Phone

Phone number+44 20 4027 3175

Phone waiting timeAround 5 minutes

When a reply falls short

What happens if you disagree with the answer?

Follow this the moment a support reply leaves you unsatisfied and you want it looked at properly.

What goes in the first e-mail?

Write to the complaints desk at [email protected] with what went wrong and the outcome you want. Keep it factual and short.

Keep the reference handy

You will receive a reference number and a written answer, usually within a few working days. Note the reference down for every later step.

A second, senior look

Ask the same thread for a review by a manager if the reply misses the mark. A senior staff member then re-reads the case and responds.

Escalate to the regulator

Take the matter to the UK Gambling Commission only after our own process ends. The regulator then decides whether to look into the dispute.

Answers in a moment

Still stuck after our reply?

Unclear replies and slow confirmations, cleared up in a single read.

trustWhy did support not solve my problem?+

Tell the team plainly what was missed and ask for it to be escalated. If the reply still leaves you unhappy, a formal complaint goes to [email protected], and after that you can raise it with the UK Gambling Commission.

trustCan I ask for my data or have it deleted?+

Yes. Ask the support team for a copy of your personal data or its deletion, and [email protected] handles the request. Some records may be kept for legal and licensing reasons.

trustWhere do I confirm my account without a password?+

Share your registered e-mail address and the team can locate your account. Support never needs your password, so never send it to anyone.

trustDo I need to check the licence first?+

Viks Casino is licensed and regulated by the UK Gambling Commission under license number 76410-5735-R-588757. You can check this before you play.

trustWhy should I close my account instead of pausing?+

Ask the team to close your account and it will be actioned for you. Closing is different from self-exclusion, so say which one you want.

trustWhat if my verification is taking longer?+

If documents are clear and complete, verification is typically done within 12 hours. Anything blurred or mismatched will add time, so upload proof of identity, address and payment method in one go.