Checking who you are

Viks Casino account verification: what do you need to send?

We check who you are because our UK Gambling Commission licence requires it, and most checks are wrapped up within 12 hours.

Start verification

Regulated by the UK Gambling Commission, license 76410-5735-R-588757

Facing the check

Your verification at a glance

You will know who checks, under which licence and how fast it moves.

Who checks

Viks Casino Ltd

Licence and number

UK Gambling Commission, 76410-5735-R-588757

Usual turnaround

12 hours

Must be done by

Your first withdrawal at the latest

Verification e-mail

[email protected]

Age we check

18+

First-try guide

Send it right and skip the second look

We keep the process plain: clear documents, quick answers, and a team that replies by e-mail within 8 hours.

Snap the photo page

Photograph your photo page flat on a table in daylight, with all four corners inside the frame; a dark, angled or blurred shot is the most common reason we write back.

Match your registered address

Send a bill or bank letter from the last few months showing your name and home address exactly as registered on your account; the front page with your address is enough.

Whose name is on it?

Show that the card, wallet or bank account is yours: a cropped screenshot or statement where your name and the last digits are both readable clears it fastest.

Check your inbox

Once the files land, watch your inbox; most decisions arrive inside 12 hours, and anything unclear comes back with a specific request rather than a silence.

What to send

The three uploads and one extra photo

Keep this open while you gather files, so the first upload is the one that gets approved.

Proof of identity

ConfirmsThat you are who you say

Copy must showPhoto page, all four corners, clear text

Proof of address

ConfirmsWhere you live now

Copy must showYour name and address, recent date

Payment method confirmation

ConfirmsThe money is yours

Copy must showYour name and last digits of account

You are here

Before the casino asks, or after?

In most cases one moment starts it, and knowing which one stops the waiting game.

Send your ID at sign-up

Joining means proving you are 18 or over, so proof of identity is requested at sign-up and sometimes again before your first deposit goes through.

When you want to stake more

Asking for a higher cap marks you as a player worth a closer look, so proof of address and, from time to time, a selfie with your ID are requested.

Why check this card?

A card or wallet added midway has to match your name on record, so the casino wants payment method confirmation so nobody funds your account for you.

Will my payout wait?

Money leaving the account is where the licence insists on a full check, so all three documents are gathered before the payout is released.

Explain your money and keep your payout moving

Licensed casinos in the United Kingdom must check that the money behind a bet is clean, and our licence from the UK Gambling Commission, number 76410-5735-R-588757, carries that duty. Nothing about the request suggests you have done wrong. A person simply compares what you have put in with what your paperwork shows, then closes it.

Any one of these can settle the question; the checker tells you which fits your case.

Recent payslips from your employer
Bank statement covering recent months
Tax return or self-assessment record
Sale or settlement of an asset
Savings or pension statement

Rejected, then approved

Glare and missing edges. A glare, a shadow or a corner left out gives the reviewer nothing solid to read, so the file is turned away. Lay the sheet flat in daylight Fit all four corners in frame

Same name, new file. Details that differ by a letter or a line break make the reviewer stop, because the file must match the account exactly. Match your account name letter for letter Raise it with support before resending

My old bill was refused. Anything dated too far back no longer shows where you live now, so a fresh document is requested in its place. Order a recent statement today Send the newest copy you hold

Five questions, settled

Will you ask for my documents again?

Five points that decide whether your document clears on the first pass.

Who licenses Viks Casino and what is the licence number?+

The United Kingdom Gambling Commission licenses this site under number 76410-5735-R-588757, and Viks Casino Ltd holds company number 37444120. Both references sit at the foot of every page, so you can compare them before sending anything.

My surname has changed since I registered, what now?+

Send the identity document in your current name together with a document that shows the change, such as a marriage certificate, so the file stays consistent. Your registered details should then match the document exactly, and our team updates the account record on the same review.

Will you ask me to send the same documents a second time?+

Once the file has cleared, the copy is kept and normally reused, so a second upload is not requested for the same document. A fresh copy is only needed when a document expires, or when a new payment method is added and its confirmation has to be checked.

Must I be verified before I can withdraw my winnings?+

Yes, the licence requires a completed check before the first withdrawal, so the payment waits until the file clears. The casino may ask for documents earlier, at registration or at the first deposit, which shortens that wait later.

One of my documents was refused, what should I do?+

Read the reason in the message and resend only the rejected item, corrected; a blurred corner or a cropped edge is the usual culprit. Our team replies by e-mail and confirms what was missing, and the review then restarts from that point.